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Privacy Policy

FW Fitness BC Ltd. Privacy Policy

Introduction

Your privacy is important to FW Fitness BC Ltd. (“Fitness World”). This Privacy Policy explains how Fitness World collects, uses and discloses personal information. This includes information collected when you purchase a Fitness World membership, personal training, other products and services; when you attend a Fitness World facility or fitness class; correspond with Fitness World via email or other electronic communication; or visit a Fitness World social media platform, website, etc.

Table of Contents

  1. Your Consent
  2. How Fitness World Defines Personal Information
  3. Personal Information that Fitness World Uses
  4. How Fitness World Uses Personal Information
  5. How Fitness World Discloses Personal Information
  6. Your Right to Withdraw Consent
  7. Location of Personal Information
  8. Retention of Personal Information
  9. Protection of Personal Information
  10. Accuracy and Access to Personal Information
  11. Non-Personal Information
  12. Other Websites and Businesses
  13. Social Media & Similar Sites
  14. Children & Personal Information
  15. Changes to this Privacy Policy
  16. Other Matters
  17. Contacting Us

1. Your Consent

By providing Fitness World with your personal information, you consent to the collection, use, disclosure and retention of your personal information as per this Privacy Policy and as permitted by applicable law. You may withdraw your consent at any time, subject to reasonable notice to Fitness World and compliance with contractual or legal restrictions. In doing so, you may not be able to proceed with your intended interactions or transactions with Fitness World, or receive the full benefit of Fitness World’s products or services. See Section 6 of this Privacy Policy regarding withdrawal of your consent.

2. How Fitness World Defines Personal Information

Personal information is any information about an identifiable individual. This includes an individual’s name and email, but does not include available information from a business contact that enables an individual to be contacted at a place of business or a phone book, as permitted by applicable law. Personal information also does not include aggregated or anonymized information as per Section 11 of this Privacy Policy.

3. Personal Information that Fitness World Collects

(a) Information You Provide

When you interact with Fitness World you may be asked to provide personal information voluntarily. This includes when you purchase a Fitness World membership, personal training, other products and services; when you attend a Fitness World facility or fitness class; correspond with Fitness World via email or other electronic communication; or visit a Fitness World social media platform, website, etc. For example:

You may choose not to provide certain personal information. In doing so, you may not be able to proceed with your intended interactions or transactions with Fitness World, or receive the full benefit of Fitness World’s products or services.

(b) Information You Provide About Others

If you purchase a membership or register for a fitness class on behalf of another individual, you may be required to provide their personal information to Fitness World. In doing so, you are solely responsible for complying with applicable laws and obtaining that individual’s consent to your collection and disclosure of that individual’s personal information to Fitness World and to Fitness World’s use, disclosure and retention of that individual’s personal information.

(c) Automated Collection

Fitness World may automatically collect certain information regarding your use of Fitness World’s social media platform, website, etc. This includes the dates and times of use, browsers, operating systems, software, devices and how you have used Fitness World’s social media platform, website, etc.

Fitness World’s website, email messages and advertisements may use technology (cookies, pixels, tags, tokens, web beacons, etc.) in order to collect personal information to assist Fitness World in improving advertising, member communications, products, services and to prevent fraud. Fitness World may use personal information collected via technology to recognize you as a user of Fitness World’s social media platform, website, etc. to facilitate and improve your member experience, provide targeted advertisements, and to verify email messages were delivered and opened by you. You may choose to decline or disable cookies if your device or web browser permits. In doing so, you may not be able to access or use certain features of Fitness World’s social media platform, website, etc. See Section 4 (c) of this Privacy Policy regarding cookies for interest-based advertising.

Some automatically collected information is non-personal information because the information is non identifiable. Fitness World will handle non-personal information as per below, unless applicable law requires otherwise.

(d) Information from Third Parties

Fitness World may collect personal information from a third party only if you have provided your consent to Fitness World or the third party to do so, and as permitted or required by applicable law. For example:

When you attend a Fitness World facility or fitness class or purchase other products and services from Fitness World through a third party, Fitness World may collect personal information to the extent necessary to provide the products or services.
When you purchase products or services from Fitness World that involves a third party, Fitness World may collect personal information to the extent necessary to provide the products or services.
When you apply for employment with Fitness World, you may be required to consent to a criminal background check in connection with your application.

(e) Security Image & Video Data

Fitness World may capture image and video data from security cameras located at the entrances and exits, exercise areas, hallways and other public areas (excluding changerooms, washrooms, etc.).

4. How Fitness World Uses Personal Information

(a) General

Fitness World may collect and use your personal information for purpose arising or relating to your relationship and transaction(s) with Fitness world, as per this Privacy Policy and as permitted by applicable law. This includes:

Fitness World may also collect and use your personal information for the following purposes that are not required for Fitness World to provide you products and services, subject to withdrawal of your consent.

Fitness World may use your personal information to create non-personal information and use, disclose, retain and transfer non-personal information as per this Privacy Policy.

(b) Fitness World Group

Fitness World may share your personal information with its affiliates and subsidiaries (collectively, the “Fitness World Group”). The Fitness World Group may develop, maintain and share a confidential profile of you for use by each member of the Fitness World Group to facilitate your interactions and provide information, products and services to you as per this Privacy Policy.

(c) Interest-Based Advertising

Fitness World’s website may use cookies, web beacons and other tracking technology to store information about your use of Fitness World’s website. This includes the internet address of your computer so that Fitness World’s third-party service providers (Facebook) may display advertisements that may be of interest to you when you visit a Fitness World social media platform, website, etc.

You may opt out of receiving interest- based advertisements on social media platforms, websites, etc. via their advertising preferences settings. In doing so, you may still see Fitness World’s advertisements, but the advertisements will not be using tracking technology. See the following links to learn more and opt out of interest-based advertising:

5. How Fitness World Discloses Personal Information

(a) General

Fitness World may disclose your personal information for purposes arising or relating from your relationship and transactions with Fitness World and per this Privacy Policy and as permitted by applicable law. Only employees of Fitness World or trusted service providers who need access for business reasons or whose duties reasonably so require will be granted access to your personal information. Fitness World will not rent, sell or trade your personal information to a third-party.

Fitness World discloses your personal information for purposes relating to or arising from your relationship and transactions with Fitness World and as otherwise set out in this Privacy Policy or permitted by applicable law. Only those employees of Fitness World or trusted service providers who need access for business reasons, or whose duties reasonably so require, will be granted access to your personal information. Fitness World will not sell, rent or trade your personal information to any third party. See Section 6 of this Privacy Policy regarding withdrawal of your consent.

(b) Specific Consents

Fitness World may disclose your personal information to other individuals in accordance with expressed or implied consent that you give during your interactions and transaction with Fitness World.

(c) Fitness World Group and Business Partners

Fitness World may share your personal information with the Fitness World Group for the purposes described as per this Privacy Policy.

(d) Suppliers and Service Providers

Fitness World may disclose your personal information to its service providers and suppliers, including service providers that provide customer service and support, email delivery, information technology, marketing and payment processing, to assist Fitness World provide information, products and services to you, provide services to Fitness World and assist Fitness World to use your personal information as per this Privacy Policy and as permitted by applicable law.

(e) Business Partners & Other Third Parties

Fitness World may share personal information with our business partners who provide products and services that enhance your experience with Fitness World or may be of interest to you and or a third-party. Fitness World will only disclose your personal information to a third-party if you have provided your consent to do so, if you have provided your consent to the third-party or if Fitness World is permitted or required to do so. For example:

When you attend a Fitness World facility or fitness class or purchase other products and services from Fitness World through a third party, Fitness World may collect personal information to the extent necessary to provide the products or services.
When you purchase products or services from Fitness World that involves a third party, Fitness World may collect personal information to the extent necessary to provide the products or services.

(f) Law Enforcement & Legal Disclosures

Fitness World may disclose your personal information as authorized or required by applicable law, including to comply with arbitral court or litigation obligation, subpoena or warrant. Fitness World may disclose your personal information to law enforcement or other independent agencies if Fitness World reasonably believes that disclosure is appropriate or necessary in connection with law enforcement, national security or other public importance issues. Fitness World may also disclose your personal information if appropriate or necessary to enforce and protect Fitness Worlds legal interests, remedies and rights; protect Fitness Worlds members, operations and other individuals, including fraud monitoring and other illegal activities, or to enforce terms of service, terms or use or other agreements that govern access to or use of Fitness World’s products and services. Fitness World has no control over, liability or responsibility for the disclosure, use or retention of your personal information by the agencies, independent organizations or other individuals to whom Fitness World discloses personal information in the foregoing circumstances. The collection, use, disclosure and retention of the disclosed personal information by the agencies, independent organizations or other individuals is not subject to this Privacy Policy.

(g) Business Transactions

Fitness World may disclose your personal information in connection with an actual or proposed business transaction in which Fitness World is involved. For example, acquisition or merger, corporate amalgamation, reorganization or the sale or transfer of all or some of Fitness World’s assets or business. In these circumstances Fitness World will require the information recipient to agree to privacy protection of your personal information as permitted by applicable law.

6. Your Right to Withdraw Consent

When you interact with Fitness World, you consent to the collection, use, disclosure and retention of personal information as set out in this Privacy Policy. You may withdraw your consent at any time, subject to reasonable notice to Fitness World and contractual or legal restrictions. In doing so, you may not be able to proceed with your intended interactions or transactions with Fitness World, or receive the full benefit of Fitness World’s products or services.

Withdrawing your consent for integral purposes. You may withdraw your consent for integral purposes to the provision of Fitness World’s products and services. In doing so, you may not be able to proceed with your intended interactions or transactions with Fitness World, or receive the full benefit of Fitness World’s products or services.

Withdrawing your consent for additional purposes. You may also withdraw your consent for non-integral purposes to the provision of products and services. Withdrawal of your consent for non-integral purposes to the provision of products and services will not impact the provision of Fitness World’s products and services to you. Additional purposes include:

See Section 17 of this Privacy Policy regarding contact us and to withdraw your consent.

7. Location of Personal Information

Fitness World and its service providers may process and store your personal information at facilities in countries outside of Canada, including the United States of America and one or mote countries in Asia or Europe. The personal information protection laws of those countries are different than Canada, and may permit courts, government, law enforcement agencies, regulatory agencies and security authorities to access your personal information without notice. Fitness World uses all reasonable safeguards, including contractual requirements with our service providers to protect your personal information wherever it is located. By providing Fitness World your personal information you consent to the storage and transfer of personal information to facilities in countries outside of Canada.

8. Retention of Personal Information

Fitness World will retain your personal information for a reasonably necessary period to comply with Fitness World’s legal obligations, enforce and protect Fitness World’s legal rights, or a longer period permitted or required by applicable law.

Fitness World will delete or dispose of your personal information or depersonalize your information, for the purposes as per this Privacy Policy, when Fitness World is no longer permitted or required by applicable law to retain the personal information.

If you ask Fitness World to delete your personal information Fitness World will do so subject to reasonable notice to Fitness World and contractual or legal restrictions. For example, some personal information may remain in backup storage even if you ask Fitness World to delete it.

9. Protection of Personal Information

The privacy and security of your personal information is important to Fitness World. Fitness World uses reasonable safeguards, including administrative, physical and technical safeguards and security measures, appropriate to the sensitivity of the personal information in Fitness World’s possession or under Fitness World’s control to help protect the personal information from unauthorized collection, use, disclosure, access, deletion or similar risks.

10. Accuracy & Access to Personal Information

Fitness World relies on you to ensure that the personal information that you provide to Fitness World is accurate, complete and up to date as necessary for the purposes Fitness World uses the personal information. You will update the personal information that you provide to Fitness World using the procedures available to you or by contacting Fitness World’s Privacy Officer (see Section 17 of this Privacy Policy regarding contact us).

You may reasonably request access to your personal information collected by Fitness World and information about Fitness World’s collection, use, disclosure and retention of your personal information by submitting a written request to Fitness World’s Privacy Officer (see Section 17 of this Privacy Policy regarding contact us).

Subject to applicable exceptions and limitations permitted by applicable law, you will be given reasonable access to your personal information, verify the accuracy and completeness of your personal information and revise accordingly. Fitness World may decline to process a request that is unreasonably frivolous, impracticable, repetitive or vexatious, or infringes or jeopardizes the privacy of other individuals or permitted by applicable law. You may be required to pay a reasonably free for access to your personal information.

11. Non-Personal Information

Fitness World may use your personal information to create and collect non-personal information (the information does not identify you), including information that has been aggregated or depersonalized. Fitness World may use, disclose, retain and transfer non-personal information in any manner and purpose whatsoever. If non-personal information is combined with personal information, Fitness World will treat this as personal information for the period the non-personal information is combined with personal information for the purpose of this Privacy Policy.

12. Other Websites and Businesses

This Privacy Policy only addresses the collection, use, disclosure and retention of personal information by Fitness World. Fitness World’s communications (email and other electronic messages) may include advertisements for products and services offered by independent business, links to websites operated by independent businesses or referrals about independent businesses. Fitness World has no control, liability or responsibility over those other businesses, online services, products or services or websites, or their collection, use, disclosure or retention of your personal information. This Privacy Policy does not apply to collection, use, disclosure or retention of your personal information other businesses, online services, products or services or websites. If you have questions about how other businesses, online services, products or services or websites collects, uses, disclosures your personal information contact the operator or owner of the business, service or website.

13. Social Media & Similar Situations

When you use certain aspects of Fitness World’s social media platform, website, etc. to post information (Facebook, Instagram, Twitter, etc.), the personal information that you post or share with these third-party websites is visible to other individuals and can be collected, used, disclosed and read by other individuals, including sending you unsolicited messages. When you click on social media link, you will leave Fitness World’s website and go to that social media website. Any information provided to the third-party social media or other websites is governed by their own privacy policies, which is available on their websites. You are responsible for the personal information that you choose to post or share. Fitness World has no control, liability or responsibility over the collection, use, disclosure or retention of your personal information that you disclose. This Privacy Policy does not apply to collection, use, disclosure or retention of your personal information by other websites.

14. Children & Personal Information

Fitness World does not knowingly collect personal information about children without the consent of a parent or legal guardian. To purchase a Fitness World membership, personal training, other products and service, or attend a Fitness World facility or fitness class, Fitness World must have the consent of your parent or legal guardian if you are under the age of majority and consent is a requirement in the jurisdiction of your residence. If Fitness World has collected or received personal information from a child where parent or legal guardian confirmation is required, Fitness World will delete the personal information. If you believe Fitness World may have personal information about or from a child where parent of legal guardian consent is required contact Fitness World’s Privacy Officer (see Section 17 of this Privacy Policy regarding contact us).

15. Changes to this Privacy Policy

Fitness World may change this Privacy Policy as it applies to Fitness World from time to time by posting a new Privacy Policy version on Fitness World’s website. Fitness World’s collection, use, disclosure and retention of your personal information will be governed by the Privacy Policy version in effect at that time. Your continued interactions with Fitness World after a change to this Privacy Policy version will signify your consent to the collection, use, disclosure and retention of your personal information by Fitness World as per the Privacy Policy version. Accordingly, you should check the “Last Updated” date of this Privacy Policy version in the footer and review and changes. If Fitness World makes material changes to the collection, use, disclosure and retention of your personal information, you will be provided appropriate notice.

16. Other Matters

(a) Notices to You: You consent to Fitness World sending you emails (to the email address you provide to Fitness World) regarding this Privacy Policy and related matters.

(b) English Language: You and Fitness World have each expressly required and requested that this Privacy Policy and all other related documents be drawn up in the English language. Les parties conviennent et exigent expressement que cette Politique de Confidentialité et tous les documents qui s’y rapportent soient rédigés en anglais.

17. Contacting Us

If you have any comments or questions about this Privacy Policy or Fitness World’s collection, use, disclosure and retention your personal information, please contact Fitness World’s Privacy Officer at:

FW Fitness BC Ltd
Attention: Privacy Officer
6351 Westminster Hwy
Richmond, BC V7C 4V4
services@fitnessworld.ca