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Update April 1, 2021: Based on recent guidelines from the province, we have a few updates. Click here for our complete, updated Commitment to Clean.

FAQS

 



Memberships

How much does a membership cost?

We have a variety of gym membership options available, starting at just $8.99 bi-weekly. Get started on your fitness goals today by clicking here or visit any club location for further info.

How can I try a location for free?

We offer a free 7 day gym pass to non-members who would like to try out our facilities. The Free 7 Day Pass is valid for 7 consecutive days, starting upon activation in-club. Only available to non-members, and is only valid once in a 6-month period. Additional terms and conditions apply, see club for details. Sign up for your Free 7 Day Pass here.

How old do I have to be to use your clubs?

Our clubs accommodate members as young as 16 years, or 12 years under certain circumstances, at select clubs. All members 18 or younger require a parent or legal guardian to co-sign for a memberships. For more details, contact your preferred club. 

I’m new to the gym, will you show me how to use the equipment?

Yes! We’re happy to offer all of our new members a Free Goal Session with one of our Personal Trainers. During your free session, you’ll get a one-on-one orientation of the gym, and consult with an expert on the fastest, safest way to achieve your health and fitness goals.

Do you provide nutritional advice?

Yes! Our Personal Trainers are all DotFit certified and can help set you up with a plan for nutritional success. Contact your preferred club to find out more about our nutritional services.

Do you offer Childminding?

We are not currently offering childminding until we receive further direction from BC Health Authority.

How can I pay for my gym membership?

You may choose the type of membership option that best aligns with your goals. Choose from our 12-month term gym memberships or pay month-to-month with no contract required. All payments are set up on a bi-weekly schedule and can be made via Chequing Account, Visa, MasterCard, or American Express credit card.

Can I bring a friend?

All members are able to bring one guest every six (6) months. Members who have signed up with a Goal Membership have unlimited guest privileges. You, as the member, must be present in the gym with your guest throughout their visit. Guests must register at the front desk with a valid picture ID and complete a release. Guests must be 18 years of age or older unless the guest is a legal dependent, in which case your guest may be as young as age 16.

Can I add friends or family members to my gym membership?

Yes! We’ll be happy to walk you and your friends/family through our gym membership options.

Can I buy a day pass?

Yes! If you’re just passing through, this might be the right answer for you. Gym day passes cost $10, or $20 for our Granville Signature Club.

Workout Reservations

Do I have to book my workout ahead of time in order to workout?

Booking your workout online ahead of time is a great way to secure your workout time. However, last-minute bookings can be made both online and in-club

How do I book my workout?

All members are given access to an Online Member Account. Once logged in, click Reserve Your Workout Time, and follow the steps to reserve.

It may ask you for a payment method, simply select “Use an ‘Open Workout Service Credit’” to continue.

All Open Workout Service Credits are included in your membership, and no additional payment will be required.

Can I book on mobile and desktop?

The Booking System works best on a desktop computer but can be used on mobile if needed.

How far in advance can I book my workouts?

Workouts can be booked up to 3 days in advance.

How many workouts can I book at a time?

Members can book up to 3 workouts at a time. However, we are currently limiting workouts to 1 per day so that we can accommodate all members.

Can I cancel my workout if I can no longer make it?

Sometimes your schedule changes, we get it. At this time, we are not charging any fees for late cancels or no-shows. If you know you won’t be able to make it to your workout, we ask that you cancel your booking through your Online Member Account to allow for another member to use that time. Within 24 hours of your booked time, you can still cancel by contacting your club.

What if I’m running late?

Workout times are held for 5 minutes after your start time. You are more than welcome to arrive after this point. However, we’d like to remind you that during busy times, you may encounter a line.

I’m a Goal Member, can I still bring guests?

Goal Members will still be able to bring guests pending club capacity levels. We recommend working out during off-peak hours to avoid lineups.

I have Personal Training Sessions scheduled, do I have to book online for those sessions?

No, we will automatically book you into the system when you schedule your training session.

I tried to book online, but it didn’t work. What do I do?

For various reasons, you may be unable to book online. If you encounter an error, please contact your preferred club and a Team Member will be happy to help you.

FW Online

What is FW Online?

FW Online is Fitness World’s virtual fitness solution, making our Classes and Personal Trainers accessible anytime, anywhere.

Do you offer Online Fitness Classes?

Yes! FW Classes Online is an online platform that offers hundreds of on-demand fitness classes from both your favourite FW instructors, and experts worldwide.

How do I access FW Classes Online?

FW Classes Online is accessible through the FW Mobile App. Simply tap the “Online Classes” tile, and it will take you to the platform.

FW Classes Online requires a one-time login using your Online Member Account username and password. This is the same login as is used for our Online Booking System.

Do all members have access to FW Classes Online?

FW Classes Online is a premium amenity, and is currently available to all Fit & Goal membership holders! Need to upgrade? Talk to a team member in-club, or contact your preferred club to chat about your options.

Account

I got charged an Annual Enhancement Fee, what’s that?

The Annual Enhancement Fee is an industry standard fee to enhance our members’ experience in our facilities. The AEF funds facility upgrades and services and programs for our members.

How do I update info on my account?

To update your contact information, visit or call your preferred club location and connect with one of our team members.

How do I update my payment method?

To update your pre-authorized payment method* on your account, please visit or call your preferred club location and connect with one of our team members.
*Please note 30 days notice is required

How do I cancel my membership?

Please contact your preferred club location for more information.

How do I freeze my membership?

Please contact your preferred club location for more information.

How do I upgrade my gym membership?

If you’d like to upgrade your membership level, please contact your preferred club location.

I forgot my password for the Fitness World App

Please select “Log In With Your xID” and then select “Forgot your Passcode?” You will enter your email or xID where prompted to, and an email will be sent to you shortly with a new passcode.

I forgot my xID for the App

In most cases, your xID is your phone number. Please try logging in with your phone number and a 4 digit passcode. If that does not work, please go to “Forgot your passcode?” and enter your email address. If you have an account created, you will receive an email with your xID and a new passcode to login.

I signed up for a gym membership, but my login is not working for the app.

If this is your first time accessing this app, please select “Login” -> “Create Account” and enter the required information.

I forgot my login info for the App, and I can’t be found in the system. What now?

If you are trying to create an account and you received a message that says “We could not locate you in the system.”, it may be one of the following:
•You may have entered a wrong barcode or home club during the registration process. You will have to enter the club you have originally signed up at.
•It may be your key tag number. Please see a team member so we can double check that your info matches up.
•Make sure to use the email address that is listed on your membership account. These must match in order to use your account on the App.

Who do I contact with questions regarding my SNFC account?

Please submit any questions regarding Steve Nash Fitness Club accounts on our Contact Us page.

Personal Training

I’m interested in Personal Training, can I try it out for free?

We offer all new Personal Training clients a Free Goal Session where you can spend 50 minutes one-on-one with a Personal Trainer to review your goals, and determine the best plan of action to achieve them. They’ll do a short assessment to see where you’re at, take you through a few exercise samples, and then review your options to achieve your goals. To sign up for the Free Goal Session or for more information click here.

Do I have to be a member to purchase Personal Training?

Yes. Our Personal Training is available to members of Fitness World. To find a membership best suited to you and get in touch with a Personal Trainer, contact your preferred club. 

How do I choose a Personal Trainer?

We want you to find the best Personal Trainer for your goals. Our Assistant Fitness Managers at each club location will be happy to help you find a Personal Trainer to help you on your fitness journey.

How long do I have to use my Personal Training sessions?

All Personal Training sessions must be used within 6 months of the date of purchase.

What do I do if I am unable to make my scheduled Personal Training session?

To cancel a scheduled Personal Training session, you must give 24 hours notice by contacting your Personal Trainer or your club location. You will be charged for the session if you are more than 15 minutes late, cancel your session less than 24 hours in advance, or no-show to your session.

Classes

Do you offer group fitness classes?

Yes! We offer tons of Classes weekly at all of our locations, including Zumba, Yoga, Tabata, Dance, Step, and more!

How do I get access to Classes?

Classes are included in our Fit and Goal memberships. Get in touch with a team member at your preferred club to find out about your membership level.

I’ve never taken a class before, what should I expect?

Different class styles offer a different experience, but all of our classes are designed for all fitness levels. We suggest bringing a water bottle and towel with you to class, and feel free to let the Instructor know it’s your first time so they can make sure you’re comfortable and ready to sweat!

Small Group Training

Do you offer Small Group Training?

Unfortunately, THE WORX Small Group Training is currently cancelled at all Fitness World clubs until further notice.

What’s the difference between THE WORX Small Group Training and Classes?

THE WORX is based on circuit style training and functional fitness, and uses more equipment found in the gym. It’s also a smaller group size, with an expert leader to guide you through all the exercises and motivate you to work harder! THE WORX is available to members with a Goal Membership.

Classes are held in the Studio and includes various class styles, such as Zumba, Yoga, Tabata and more. Classes are available to members with the Fit and Goal Memberships.

COVID-19

What steps are you taking in the clubs to keep members safe?

Contactless Check-In: Download the Fitness World App (previously the SN Clubs App) on the App Store or Google Play and scan in with ease when you enter the club! A Member Service Representative will assist you setting up the app on your smart phone when you arrive.

Hand Sanitizer & Washing: Hand sanitizer will be available throughout the club. Members are also encouraged to wash their hands before and after their workouts. 

Club Cleaning: Club cleaning will be in effect throughout the day. We also recommend members clean equipment before and after use.

Physical Distancing: Designated entrances and exits, distanced cardio equipment, physical distancing within the Class Studio, distancing in the changerooms and washrooms, as well as signage to remind members to remain two meters apart when using machines, personal training area, free weights, etc.

 

For our full Commitment to Clean, click here. 

I still don’t feel comfortable returning to the gym, what are my options?

If you’re not quite ready to return to the gym, you may freeze your membership for up to three months at the cost of 50% of your current monthly membership dues. If you need to freeze your membership for a medical reason, please contact your preferred location for more information.

Will all club amenities be available?

While we wait on further direction from BC Health Authorities, our Child Minding, Steam Rooms, Saunas, Swimming Pools, and Showers will be closed. Our Granville Signature club will not have towel service until further notice. We will keep our members updated on the status of these amenities via email.