Over the past few months, we have been working tirelessly to open up 15 Fitness World locations, hire 600 staff members by the end of the year, and get our members back into their fitness journey with us. Through this transition, we have been doing our best to keep up with the influx of member requests and create a clear process to ensure that their needs are met within a timely manner. We acknowledge that we haven’t been able to respond to our members in a time consistent with our own expectations, and we are committed to doing better.
We have continued to find ways to expedite member communications by adding more Fitness World staff to address member concerns (through email, phone, website and social media) and we encourage members to visit or call their preferred club location to speak with our General Managers, who have the authority to resolve issues on-site at each location.
We have transferred all previous Steve Nash Fitness Club memberships over to Fitness World, and those members do not have to sign a new agreement. Prepaid memberships are being honoured, and members will renew their membership and sign a new agreement once that membership has expired. Personal Training packages previously purchased with the former entity are also being honoured.
In addition, we are honouring any requests to cancel memberships and will issue refunds where applicable. In those cases where we are not able to offer cancellations or refunds (due to contracts or funds collected by the former entity), we are helping direct members to the Bowra Group, who are managing these cases.
Fitness World is a gym for everyone committed to providing high-quality fitness offerings at a starting rate as low as $7.50 bi-weekly. We are proud to offer enhanced safety measures and new programs, such as tanning, massage, child minding and group fitness classes.
We are confident that we will work through this transitional time with our members and are excited to welcome everyone to Fitness World to experience high-value fitness at a low cost.
President & CEO, Fitness World